Last updated: June 9, 2026
This Refund Policy describes the terms under which Gautam & Company (“GCO Products”, “we”, “us”, or “our”) accepts returns and processes refunds for products purchased through gcoproducts.com. By placing an order with us, you agree to the terms outlined in this policy.
We want you to be completely satisfied with your purchase. If you receive a product that is defective, damaged in transit, or incorrectly supplied, you may be eligible for a return or replacement. We accept return requests made within 7 days of delivery of the product.
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Products that have been installed, used, or modified in any way are not eligible for return unless they are found to be defective upon arrival.
The following items are not eligible for return or refund: products that have been installed or used, items damaged due to misuse or improper installation, products ordered incorrectly by the customer where the correct part number or specifications were available, custom or special-order parts sourced specifically for your requirement, and items returned without prior authorisation from our team.
To initiate a return, please contact us within 7 days of receiving your order by emailing info@gcoproducts.com or calling +91 94170 21171. Include your order details, the reason for return, and photographs of the product if it is damaged or defective. Our team will review your request and respond within 2 business days with instructions on how to proceed.
Please do not return any item without first receiving written authorisation from us. Unauthorised returns will not be accepted.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7–10 business days. Refunds will be issued to the original payment method used at the time of purchase. Shipping charges are non-refundable unless the return is due to our error.
If you paid via bank transfer or NEFT, the refund will be credited to the same bank account. Please ensure you provide your correct bank details when requesting a refund.
If you receive an item that is damaged in transit or is not the item you ordered, please contact us immediately at info@gcoproducts.com with photographs of the product and packaging. We will arrange for a replacement or full refund at no additional cost to you. Claims for damaged or incorrect items must be raised within 48 hours of delivery.
We do not offer direct exchanges. If you require a different part, please return the original item following the process above and place a new order once your return is approved.
For any questions regarding our Refund Policy, please contact us at info@gcoproducts.com or call us at +91 94170 21171. We are available Monday to Saturday, 10:00 AM to 6:00 PM IST.